Frequently Asked Questions
We will send bag, shrink band and fragrance samples with any order if the request is made at the time the order is placed. Sample requests are filled on an "as available" basis and not a guarantee of receipt. We strive to keep stock on our shelves for samples but from time to time we run out. We will do our best to get the samples you have requested.
Requests for samples to be sent under separate cover (in their own box) requires a UPS account number for all existing accounts. If you have not ordered from us before, may we suggest you try a 10 pack? Evaluations are for product, label, filling and presentation compatibility with your desires. Please take the time to do proper testing.
Yes! All of our fragrances are tested extensively in cold process soap before they are released to our catalog. You can find out more about the test by opening the Product Information Sheet under the description of the fragrance.
Yes! You can use any of our fragrances in candles. That being said, we do not test our fragrances for compatibility with candle waxes as our primary focus is soap and body care. There are too many different waxes available to test. Several of our customers do use our fragrances for candles and have not had issues. Some fragrances may need an addition of stearic acid or another ingredient to help bind them to the candle wax.
We suggest for a light/moderate scented candle to be 3% fragrance. If the fragrance is heavy or extremely potent, we would recommend 1 to 2%.
We suggest for a moderate/heavy scented candle to be 5% fragrance. If the fragrance is heavy or extremely potent, we would recommend 3 to 4%.
We suggest for a heavy/super scented candle to be 7%. If the fragrance is heavy or extremely potent, we would recommend 4 to 5%.
Lighter scents that are volatile may add 1 to 2% more scenting oil over what we have listed above. We never use 10% fragrance oils because we use uncut fragrance oils. Diluted fragrance oils can be used at 10% or greater. I never make candles at 7%. Never, ever. Not even with light fragrances.
Many of our fragrances are phthalate-free. If you contact us with the names of the items you wish to order, we will check their datasheets for DEP. We don't publish a list of the fragrances that are phthalate-free because we do not believe the study which claims that other classes of phthalates cause a small penis, and all classes of phthalates are different anyway. The study never reviewed perfumery.
If you would like to read more, we suggest this blog we wrote. It may help answer any questions you may have.
We are always happy to look these up so any customers you have can ask, and you will know how to correctly answer.
All of our oils are pure and not adulterated or diluted. We do not use carrier oils in our essential oils at all. Oils are sourced from around the world. Some items are grown here in the USA, while others come from other countries. Some oils are certified organic, but we are not an organic facility, so the certificate does not retain to the oil.
We use essential oils in a lot of cosmetic applications and feel it is in our best interest to offer you a good value while retaining a quality product for our catalog. We are not interested in selling essential oils at astronomical prices. We just want an honest product at a fair price.
You are always welcome to request a Certificate of Analysis and/or a Gas Chromatograph/Mass Spectrometry Sheet for any oil that you purchase. At Majestic Mountain Sage, we are a team of mothers, wives, and daughters. We only want to sell materials we are willing to take home and make into products for our own families. And while that is an excellent start, it also requires transparency about the materials that have earned a place in our catalog. For that reason, you will always be able to request documentation for the products in each order.
ANIMAL TESTING POLICY
Majestic Mountain Sage currently does not perform any animal testing.
Majestic Mountain Sage has not performed any animal testing in the past.
Majestic Mountain Sage currently does not request any animal testing be done on our behalf.
Majestic Mountain Sage has not requested any animal testing be done on our behalf in the past.
Majestic Mountain Sage currently does not prevent other companies from doing animal testing.
Majestic Mountain Sage understands testing on animals may be required by a federal agency to determine a product's suitability or safety on humans.
When required by law, no other testing is sufficient to satisfy the legal requirements for safety to consumers, therefore Majestic Mountain Sage will not hinder the compliance of federal law. When possible, we choose cruelty-free products. We can not foresee a time in the future that MMS will ever conduct animal testing.
Animal Testing Policy Statement PDF
We can sometimes ship orders outside the US and Canada. We need to see a list of items and the quantities you desire. We check with USPS.com to determine what can be shipped to your location, and what restrictions we must follow. We determine a weight of the order that can be shipped to you, and then you will be given a shipping quote. We most often use Priority Mail International to send orders outside the USA.
If you would like a quote, please send a list of the items you desire, along with the quantity you desire, and we will check to see what we can do for shipping that order to you.
Yes! Please contact us, and we will get you the forms we need to be filled out so we can mark your account as tax-exempt.
We currently charge sales tax for Utah.
Once you create an account, you will be able to see your order history reaching back to March of 2020. For any orders placed before that, please contact us.
You may not have an account yet. The first time you could have created an account was on March 6, 2020. Try creating an account, and if your email address is being used for another account, please contact us for assistance.
If you are paying with a mobile device or your web browser has saved your card information, please check that you are using just the last two digits of the year for the card expiration date. Using the full four digits of the year can cause your card to not process and give you an error.